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‘Google My Business' is now called ‘Google Business Profile’. If you used to access your listing on the dedicated Google My Business website, you can still do that for a while, but in the next few months, it will transition to support primarily larger businesses with multiple profiles and will be renamed “Business Profile Manager”.
The BIGGEST CHANGE to GMB is that you can now claim or manage your Business Profile directly on Google Search or the Google Maps app, products we all already use. It can be on your desktop, laptop, tablet or smart phone. 
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When you create organic posts or Facebook ads for mobile, images and videos should cover as much screen as possible to grab attention. Also, you want to make sure your video/image is responsive on the mobile device, so the viewer has no problem watching it in its entirety no matter how they use the phone or tablet. Choose the correct aspect ratio that best suits different placements and formats and remember to check which placements support which aspect ratios. Below are some recommended aspect ratios for different placements and formats across the Facebook platform (this includes Instagram too):  How and Why Gen Y (Millennials) use YouTube Research(1) shows that YouTube is where Aussie millennials go to make up their minds, to connect with the world around them, and or self-development.
Aussie millennials, aged 26 to 40 (born between 1981 and 1996), have grown up in an everchanging world, and they’ve come to expect unprecedented access to information—wherever and whenever they want. Offering diversity of content and best-in-class personalisation, YouTube’s highly adaptable user experience and on-demand nature provides the sense of control that millennials crave. YouTube is a big part of that world for both millennials and for the rest of Australia. Aussies of all ages are spending more and more time on YouTube, with over 15M Aussies spending more than 18 hours each on YouTube per month. How and Why Gen Xers use YouTube Research(1) shows that Aussie Gen Xers turn to YouTube to get things done, engage with their passions, and rediscover their childhood memories. What can your brand/business do to reach this unique audience?
Gen Xers, aged 40 to 55 years old (born between 1965 and 1980), grew up listening to Walkmans (I know I did☺), eating Neapolitan ice cream, and watching shows like Thunderbirds on TV — the only thing that was notably absent was the internet. Despite this, Gen X is embracing the multi-screen, multi-channel world that we know today. YouTube is a big part of that world for both Gen X and for the rest of Australia. Aussies of all ages are spending more and more time on YouTube, with over 15M Aussie adults spending more than 18 hours each on YouTube per month. But what exactly are Gen Xers watching on YouTube? As a business owner, it's important that you understand the role the platform plays in their lives.
JobKeeper Payment
The time to enrol for the initial JobKeeper periods has been extended, from 30 April 2020 until 31 May 2020. If you enrol by 31 May you will still be able to claim for the fortnights in April and May, provided you meet all the eligibility requirements for each of those fortnights. The requirement is that you had paid your employees by the appropriate date for each fortnight. For the first two fortnights (30 March – 12 April, 13 April – 26 April), a minimum payment of $1,500 for each fortnight must have been paid by you even if it has been paid late, provided it is paid by 8 May 2020. As Aussies' consumer behaviour is changing, how relevant is your brand in times of change?4/27/2020
A lot of online communities are being built, a lot content is being shared, therefore YOUR BRAND can do a lot to remain relevant and helpful. Knowing these emerging trends, your content marketing and your product/service offer can be adjusted to try to meet these new needs.
*(Source: Think with Google, April 2020/Search,Video,Consumer Insights, Data & Measurement)  Every small business in Australia is now feeling the impact of the lockdown and social distancing rules.
I definitely do myself and I believe it's OK to accept the change that is happening right now and actually grief our losses (of whatever nature they may be). We shouldn't try to solve all problems - past, present and future - in just a few weeks. It's OK to take things slowly and put health and safety first - ours, our families' and our employees'. It's a perfect time to learn and plan our next steps, to be prepared for the next crisis, as we do not have many precedents that live up to the current landscape. We'll need to do more than adapt, we'll need to innovate our way out of this. I believe the best thing for all businesses now, whether temporarily closed or operating under a different model for a while, is to take the pulse of the market, to watch how the consumer behaviour changes and to keep in touch with customers (website, social media, email etc.) and try to address their needs and pain points in any way possible, even if that means simply communicating and educating without actually making a sale. You'll be rewarded with their loyalty when your business resumes its normal trading. (Although, the longevity of this strategy depends largely on the efficiency of the government support). There are lots of free resources and tools out there at the moment that can help your business plan better for the different future ahead. They can also help you maintain your customer relationship and/or service providing or event management free of charge for a few months, so here's just a snapshot of some of these tools below.
Now is the time to be proactive
The coronavirus is currently affecting businesses of all sizes all over the world. One by one, cities and societies go in lockdown, with fewer people travelling, no in-store traffic and all events cancelled. However, there are steps you can take to improve and expand your digital presence that may help mitigate the fallout in this challenging time.
 As a precautionary health measure for their support specialists in light of COVID-19, Google My Business will be operating with a limited team for the time being. The decision was announced in a recent statement: “During the unprecedented COVID-19 situation, we are taking steps to protect the health of our team members and reduce the need for people to come into our offices. As a result, there may be some temporary limitations and delays in support as we prioritize critical services.” These are the temporary product changes announced by Google: Google My Business information edits Critical health-related businesses will have priority and edits to their listings will be reviewed first. Also a priority will be given to reviews (for all listings) of the following details in your business profile:
Newly created listings, claims, and verifications The support team will manually review new listings, claims, and verifications for critical health-related businesses as a priority. That means you should expect a delay for publication of a new listing, claim, and verification that you might want to do in Google Search and Maps if your business is not a critical health-related one. Reviews and Q&A New reviews, review replies, and new Q&A will be unavailable during this time. I don't think they will get lost, but they will probably be updated once the support team is back at full capacity. Google Posts still work and are a great way to show your content on the Search platform, but no indication is given if this will be affected in any way now or in the future. Google is focusing now on the quality and reliability of information on Google Search and Maps. Features like whether the business is open or has special hours are considered essential. If you have other questions or need help with your Google My Business account, contact me today!  |
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